CaseTrust Declaration
One requirement of the CaseTrust for Education is a declaration by its Chief Executive Officer concerning its core policies. It gives me great pleasure to make the following declaration.
Student to Teacher Ratio
There are no more than 20 students to 1 teacher in any of NYU Language School's classes, except for our summer classes which run between July and October, where there may be as many as 25 students to 1 teacher.
NYU Language School has 5 classrooms, with seating capacities ranging from 10 to 25 students.
Teaching Staff
NYU Language School has 3 full-time teachers, and 3 part-time teachers.
Course |
Duration |
Course Fees |
Other Fees |
Certificate in International English at elementary, intermediate and advanced levels |
12 weeks |
$350 per 4 weeks |
One-time payment for course materials - $150 One-time payment for registration and insurance - $120 |
Cambridge First Certificate in English (FCE) International English Languge Testing System (IELTS) Test of English as a Foreign Language (TOEFL) |
12 weeks |
$450 per 4 weeks |
One-time payment for course materials - $150 One-time payment for registration and insurance - $120 |
Course |
Duration |
Course Fees |
Other Fees |
Preparatory Course |
12 weeks |
$500 per 4 weeks |
One-time payment for course materials - $30 One-time payment for registration and insurance - $120 |
Course |
Duration |
Course Fees |
Other Fees |
Spoken English at elementary, intermediate and advanced levels |
7 - 10 weeks (20 lessons) |
$540 per course |
Nil |
Test of English as a Foreign Language (TOEFL) |
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Spoken Chinese at elementary, intermediate and advanced levels |
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Basic Japanese |
All fees are exclusive of GST.
Redress of Grievances
The redress of grievances procedure of the school is as follows
A student who has a grievance against any member of staff should resolve it informally with the person concerned. If this is not possible, a written complaint should be addressed to the principal.
In the event that the student and the school are unable to resolve a dispute within 21 days, the dispute willl be referred to the CASE Mediation Centre for mediation prior to instituting any legal action or proceedings.
All grievances will be treated with the strictest confidentiality. Students will not be penalised for making a complaint.
Feedback or grievance channels will be widely publicised to facilitate access to the grievance resolution process.
Refunds for Withdrawal with Cause - The student may withdraw from a course by giving written notice to the school of his/her intention to do so if
The school fail to commence the course on the scheduled date;
The school fails to complete the course on the scheduled date;
The school terminates the course for any reason prior to the completion of the course.
The school will refund to the student the entire amount of the course fee, as well as any non-tuition and/or additional fees within 14 days.
Refunds for Withdrawal without Cause - Where the student withdraws from the course for any other reason, the school will refund to the student within 14 days the following sums less any applicable bank administrative charges:
Written Notice of Withdrawal Received by the School |
Refund |
More than 30 working days before course commencement |
100% of course fee minus $107 administrative charge |
More than 14 but less than 30 working days before course commencement |
50% of course fee minus $107 administrative charge |
Less than 14 working days before course commencement |
20% of course fee minus $107 administrative charge |
After course commencement |
No refund |
Nance Teo
Principal
NYU Language School