School and Government

Private Education Act

Since October 2009, private education in Singapore has been regulated by the Private Education Act. The Private Education Act introduces a set of new regulations for private schools and universities in Singapore. The Act establishes a new body, the Council for Private Education, which has oversight of all private education institutes (PEIs) in Singapore. All private schools and universities in Singapore must comply with the provisions of the new Act. As of 3 October 2016 the Council for Private Education is known as Committee for Private Education (CPE) which is part of SkillsFuture Singapore (SSG).

PEIs operating here must have good corporate governance systems in place. These systems should cover their finances, facilities and teachers, as well as partnerships with overseas universities. They will also have to protect the school fees of their students.

NYU and the Private Education Act

The Private Education Act has many provisions, all designed to ensure that private schools here have high standards. We aim to not just meet these requirements, but to exceed them. Three of the measures we have introduced are especially significant for students:

Student contract

The Private Education Act requires you to sign a Standard Student Contract with the School. The Standard Student Contract used by the School conforms to the Standard Student Contract format on the CPE website. If you would like to learn more about how private education in Singapore is regulated, please visit the CPE website at http://www.cpe.gov.sg.

The Standard Student Contract defines many aspects of your relationship with the school. It states your rights and obligations to the School, and the School's rights and obligations to you. The Standard Student Contract has clauses which specify

  • the course you will attend, its duration and the certificate or qualification you will receive upon completing the course;
  • how your school fees are protected under the Fee Protection Scheme;
  • the terms under which the School buys medical insurance for you;
  • the conditions under which you can apply to withdraw from a course, transfer from one course to another, and defer completing a course;
  • the conditions under which you may seek a refund and the quantum of the refund you will receive;
  • a procedure for resolving any dispute that may arise between you and the School.

Before you sign the Standard Student Contract, you must read it carefully and understand its content.

You can download and read a sample copy of the Standard Student Contract here.

You can also download and read a sample copy of the School's Standard Student Contract here.

Fee Protection Scheme

The Fee Protection Scheme (FPS) serves to protect students' fees if the School ceases operations for any reason. The FPS also protects you if the School fails to pay penalties or has judgements made against it by the Singapore courts.

Your course fees are insured by Lonpac Insurance Bhd. Your course insurance begins from the time you pay your fees, not from the commencement date of your course, and will be in effect for the entire duration of your course.

The School will bear the entire cost of providing you with course insurance.

If you need to make a claim under the terms of your course insurance, you will need to produce the Certificate of Student Insurance, as well as the original receipts for the course fees you had paid.

A copy of the master FPS insurance policy taken up by the School is available for your information.

Medical insurance coverage

The School arranges medical insurance coverage for you for hospitalisation and related medical treatment for the entire duration of the course. If you are a citizen or permanent resident of Singapore, you are exempted if you are already covered by your own medical insurance plan.

Your coverage entitles you to

  • coverage at a value of at least S$20,000.00;
  • admission to at least a B2 ward in government and restructured hospitals; and
  • 24 hours coverage in Singapore and overseas (if you are involved in school-related activities)

Your medical insurance coverage is provided by Axa Singapore Pte Ltd. The company has provided a product summary and FAQ and a benefits schedule for your information.

Enhanced Registration Framework

All private schools need to register with the CPE, which has introduced a new Enhanced Registration Framework (ERF). The ERF defines standards for corporate governance, service quality, student protection and information transparency.

NYU Language School's application for registration under the Enhanced Registration Framework has been approved by the Committee for Private Education (CPE).

You may view a copy of our Enhanced Registration Framework certificate.

EduTrust

A school can go above and beyond its ERF registration by getting an EduTrust certification for itself. EduTrust is a mark of quality, an award showing that a school has attained high standards in its corporate governance and administration, academic processes, student protection and support services, and financial viability.

An EduTrust-certified school is one that has been assessed by CPE and found to have:

  • academic processes that are high quality and meet the needs and expectations of its students and the industry
  • appropriate methods of assessment to achieve desired learning outcomes
  • appropriate teaching staff to deliver the courses
  • provided comprehensive support services and medical insurance and created a conducive environment for learning
  • managed its resources, facilities, infrastructure and environment optimally to support its educational goals and provided for continual improvement and growth
  • effective mechanism in place to select, manage and monitor its agents to ensure they continue to deliver quality and ethical services
  • provided student protection through clear and transparent contracts
  • set clear and fair refund policies
  • provided protection of students' fees
  • maintained reasonable financial health and credit rating

An EduTrust award is optional for private schools in general - they can operate with just their ERF registration. However, a school cannot enrol international students unless it has the EduTrust award.

For more information on EduTrust, please refer to the following website: http://www.cpe.gov.sg/

NYU Language School is glad to share with our prospective and existing students that we have attained EduTrust Provisional certification!

A copy of the EduTrust Certificate is available for your information.