Dispute Resolution Procedure

We are committed to providing you with a study environment which is physically safe, free from harassment of any kind, and conducive to the achievement of good learning outcomes. It is our earnest hope that your time in the School will be happy, and that you will build meaningful friendships with your schoolmates and instructors that will continue even after you leave the School.

If you encounter a situation which causes you distress, we recommend that you try to discuss the issue with the person concerned, before bringing the issue to the attention of the School.

If you decide to notify the School, we will deal with your complaint in a sensitive and confidential manner. You must complete the Complaint Form, which is obtainable from the Administrative Manager. Your complaint will be looked into by the Principal. If your complaint is of a minor nature, the Principal will in most cases be able to resolve the matter immediately. In any case, the Principal will respond to your complaint within 21 days.

There may be times when we will need to discuss the issues with the person you are complaining against to achieve a resolution. If so, we will discuss this with you and get your agreement before proceeding. The person you are complaining about has as much right to a fair hearing as you do. We will listen to both sides without prejudice.

If the Principal is not able to resolve your complaint to your satisfaction, your complaint will be referred to the Committee for Private Education (CPE), which is the regulatory body for all private educational institutions in Singapore. The Council, through its Student Services Centre, will refer the dispute to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) for mediation.

The terms of your Student Contract with the school allow you to file a complaint at any time with the SMC or SIArb through the CPE Student Services Centre.