Refund policy

Refund for withdrawal due to non-delivery of course

You are determined to have withdrawn due to non-delivery of course in the following circumstances:

  • The School fails, for any reason, to commence the Course on the Course Commencement Date;
  • The School terminates the Course, for any reason, prior to the Course Commencement Date;
  • The School fails, for any reason, to complete the Course by the Course Completion Date;
  • The School terminates the Course, for any reason, prior to Course Completion Date;or
  • The Student Pass application is rejected by Immigration and Checkpoint Authority (ICA); or
  • The School has not ensured that you meet the course entry or matriculation requirement as set by the organisation stated in Student Contract - Schedule A within any stipulated timeline set by CPE

The School will, as soon as practicable, and in any event no more than seven days after receiving notice, refund you the entire amount of all fees paid (except application fee).

Refund for withdrawal due to other reasons

If you withdraw from the course for any other reason you are entitled to either a full or partial refund of course and additional fees you have paid, depending on the notice period given, as set out in the table below:

If student's written notice of withdrawal is received Refund (% of the amount of fees paid under Schedule B and C)
More than 30 days before course commencement 75%
14 - 30 days before course commencement 50%
Less than 14 days before course commencement No refund
After course commencement No refund

Refund during cooling off period

NYU Language School adopts a 7 working days cooling off period whereby 75% of the amount of the fees paid as stated in the student contract schedule B and C (if applicable), will be refunded should you withdraw during the cooling off period.

Refund under transfer within the school

  • Should you transfer during the cooling off period, the amount as stated in schedules B & C (if applicable) of the student contract is refundable.
  • Should you transfer after the cooling off period, refund will be granted accordingly under the stipulated conditions for withdrawal with and without cause.

Non-refundable fee

The School does not refund application fee paid.

Course cancellation

Conditions under which a course may be cancelled:

  • if the number of students is less than 4 and below; or
  • if acts of God, force majeure, strikes, war, riot and any other causes of such nature.

Refunds procedure

  1. Fill in the ‘Student Request Form’ which is obtainable from the Administrative Manager.
  2. If you are under 18, you must submit the form along with a parent/guardian’s signature on the refund form.
  3. ‘Refund Request Form’ will be submitted concurrently with the Withdrawal form to the DOS/Principal for approval.
  4. The Administrative Manager will inform you on the outcome of your refund request via e-mail, phone call or in person. A letter of confirmation for Withdrawal / Refund will be issued to you.
  5. All refund will be made by cheque.
  6. You or the authorised person who collects the cheque for refund has to acknowledge the refunded amount by signing on the School's form.
  7. The whole process is to be completed within 7 working days from the day of submission for withdrawal/refund.