Student services

The core list of support services

  • Student handbook is given out to all newly enrolled students to orientate them on important information of the School

  • Medical Insurance coverage in accordance with the guidelines by CPE is provided to all enrolled students, via Lonpac Insurance. There can be an exemption for Singaporean/PR if they are already covered by their own medical insurance plan.

  • The Corporate and Student Services department that handles / processes all student requests.

  • Feedback form is easily available for students to provide valuable insights into helping the School to continually improve the student experience.

List of Comprehensive Services Available in the School

For all new students

The School will provide the following services to ensure that students make a smooth transition to Singapore:

  • Visa / Student Pass Application

  • Student Orientation Programme

For all Current & Enrolled Students

The School aims to provide all students with an academic education of the highest standards through the provision of these services:

  • Certified Counsellor

  • Students’ Outings and Activities

  • Educational Tours

  • Library Access for References

  • Personalize updates to parents on admission matters / students’ progress which includes:

    - Informing parents on student issues, including attendance rate, behaviour, academic performance, etc.

  • Student Progress Reports

  • Parent-Teacher meeting

For enhancing overall Student Experience

In ensuring that the School provides for an exceptional student experience, it undertakes to provide the following services:

  • Monthly review of students’ attendance

  • Student Evaluation Surveys (Student Satisfaction Survey / Module Evaluation Survey (if any) / Pre-course Counselling and Orientation Satisfaction Survey / End of Course Survey)

  • Feedback forms

  • Dispute resolution process

To note: This comprehensive list of student support services is not meant to be exhaustive. The School undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by school-student engagements through the various student touch points as listed.

Facilities and Programmes

Recreation facilities The School provides laptops for students' use. They could listen to music, play games or watch movies on the laptops to relieve stress.

Study area Study areas are available for private study for students at all times. The after-school study classroom has been established as a place where any student may go from 1.30 p.m to 4:30pm, Monday to Friday, for self-study. Projectors are available upon request.

Library The School has a library filled with current reading materials and reference resources for students and teachers. Books may be borrowed for a period of 2 weeks.

Food and beverage Students are allowed to consume food at the study area during breaks. The School provides hot and cold water dispenser.

Multimedia The school has a collection of DVDs and other multimedia material which are for loan to students and teachers. The borrowing period of DVDs and multimedia materials is a maximum of 2 weeks.

Wireless Internet connection or computer room The school’s wireless Internet network is available to students and teachers. Only the administrators, Principal and Director of Studies have the password to the Wireless network. Students can obtain the password for the network from the counter staff. Students are not to use the wireless network to download pirated materials. Mobile phones or laptops can only be used outside curriculum hours.

Health promotion programmes The School arranges for a Sports Day during one of its outings. A talk on healthy lifestyle will also be arranged for students. Every last Friday of the month is an 'Eat a Fruit Day'.

Academic assistance to students (e.g. language programmes, extra classes)

  • Peer Tutoring
    It is a resource designed to pair students struggling in the classroom with students who have a firm grasp of the content. Students typically meet during their free period or lunch. They can also meet before or after school. It is a great opportunity for all involved. This provides valuable tutoring for one student and opportunities for leadership experiences for the other.
  • Director of Studies
    The Director of Studies helps to maintain a safe and orderly environment by promoting and enforcing the values and culture of the School. He monitors student discipline issues and attendance concerns.

External examination registration

Many of our students are enrolled in preparatory courses for external examinations, like the TOEFL, IELTS, AEIS or S-AEIS tests. The counter staff will help you with your registration for the relevant examinations if you approach them. If you are having difficulties understanding the registration procedures, they will be able to help you. They may have informational materials and registration forms that will make it easier for you to sign up for the examinations.

Educational counselling

We are very concerned that you should find the course that’s just right for you – it should fit your own educational objectives, and you should have the abilities to do well in it. As a result, before you actually enrol in a course, our course counsellors will discuss your options with you in detail, before identifying the course that will suit you best. You will also do a placement test that assesses your English language ability.

Our students usually enrol in a programme that consists of a number of progressively more advanced courses, usually culminating in an external examination like the TOEFL or IELTS. But this probably doesn’t mark the end of your educational journey. Where do you go from here? Singapore has many educational opportunities – as a matter of fact, it has the largest number of institutions of higher learning per capita in the world. These choices represent wonderful opportunities, but the sheer number of options that are open to you can be daunting. Our course counsellors will be able to help you with your plans for furthering your education. They will be able to direct you to helpful college websites and publications that you might consult before making up your mind.

Academic assistance

Once you’re in a course, you may find coping with your studies a challenge. Maybe you need some help with your study skills - managing your time, note taking, understanding and remembering your course content – that kind of thing. You may be finding it difficult to understand your course materials or to work on your assignments. Let your course instructor know. He may be able to give you some tips on managing your studies, offer you some extra coaching or guidance with your assignments.

Course Advancement

Students are encouraged to seek advice from the Director of Studies and their teachers on Course Advancement. Should students face uncertainty in deciding the course for the following term, the Director of Studies and the teachers are more than willing to advise them. The School will do its best in recommending a suitable course for the students.

Pastoral Care and Counselling

Pastoral care and counselling focus on building relationships that recognise the uniqueness of each individual. As a result we incorporate strategies that support and guide each student in developing the Culture and Values of the School.

  1. In all classes, the pastoral care and counselling programme is an integral part of the day and teachers will incorporate guidance strategies into the ongoing structure and framework for learning.
  2. Pastoral care and counselling provides an opportunity to support learning by teaching and reinforcing effective behavioural attributes and organisational skills and attitudes.
  3. Integral to the effectiveness of the pastoral care and counselling services is the partnership with parents through frequent and ongoing communication. A once a term Parent Teacher Meeting is critical to maintaining this partnership.
  4. The framework for pastoral care and counselling services include: Intervention Programme. This will include monitoring learning behaviour and providing guidance on meeting learning goals and behavioural expectations.
  5. Scheduled reporting on student achievement and behaviour includes written reports to parents/guardians upon completion of the course.

The student population of the School largely comprises international students. We understand our moral duty to our students to provide comprehensive pre-course and pastoral counselling services.

Pre-course counselling services The School provides course counselling services for all its students. These services include, but are not limited to:

  • assessing prospective students' educational needs based on their proficiencies;
  • providing appropriate guidance and advice on the suitability of the courses available;
  • providing career guidance relating to the courses available; etc.

The School ensures that a module synopsis and detailed course syllabus is available for the course you are considering enrolling in, to enable you to make an informed choice between that course and others. The School also ensures that course consultants are adequately trained, and therefore able to provide the best possible guidance to prospective students.

Pastoral counselling services In addition to course counselling, the School provides pastoral counselling services for all its students. These services include, but are not limited to:

  • providing emotional support for students to help them cope with mental stress relating to a new environment or course demands;
  • implementing programmes to create a culture and climate of care, trust and friendliness that encourage student attendance and involvement, etc.

Our staff will do their best to help you. If necessary, they will be able to refer you to an appropriate professional counselling centre.

Pastoral care and counselling framework Pastoral care and counselling focus on building relationships that recognise the uniqueness of every individual.

Procedures and Guidelines

  1. Teachers incorporate guidance strategies into the framework for teaching and learning.
  2. Teachers support learning by teaching and reinforcing effective behavioural attributes and organisational skills and attitudes.
  3. The School provides differentiated learning to aid students in every course.
  4. The School has a Parent Teacher Meeting every term to ensure that students and parents/guardians are kept up to date of their progress.
  5. The framework for pastoral care and counselling services include:
    • Parent Teacher Meeting
    • Intervention Programme
    • Assessment of Values and Culture of the School
    • Learning Support (Teachers and Resources)
    • External Support Services
  6. The School also has reports on student achievement and behaviour upon completion of course.
  7. The School will incorporate activities and events to support student orientation and transition into the school.


The School shall treat all personal counselling records as confidential documents. All personal information is only to be shared among staff only to the extent necessary to ensure the safety and effective provision of services to students, and no further.