Student services

Provision of student support services

We provide a range of student support services to meet the needs of our students. Our aim is to create conditions that enable students to focus on their academic studies.

These programmes and facilities are designed to enrich your educational experience and develop you holistically. We regularly evaluate our support services to ensure high standards of service. Our review includes an evaluation of the scope, suitability, quality and effectiveness of the support services we provide. If you have any feedback on the services we offer, or would like to see more services or facilities added, we'd be delighted to hear from you.

Living and studying in Singapore

If you are new to Singapore, you may need some help getting used to living and studying here. Please approach the counter staff – they will be very happy to help you with things like bus and MRT services, postal and telephone services and getting connected to the Internet. The School’s counter staff will also help you if you need a doctor, or help finding accommodation. The School does not have commercial arrangements with any companies providing the services mentioned above. The School does not get a commission from these companies, nor does it profit in any way from recommending them to you. The School is better able to assist you in the absence of such commercial considerations.

Medical insurance coverage

The School arranges medical insurance coverage for its students for hospitalisation and related medical treatment for the entire duration of the course. A Singapore citizen/Permanent residence who is protected by his own medical insurance coverage in Singapore can opt out from the medical insurance scheme arranged for by NYU Language School.

The School arranges for medical insurance for its students on a group basis, depending on the arrangements available with AXA Insurance Singapore Pte Ltd of medical insurance. The coverage features

  • an annual limit of not less than S$20,000.00 per student;
  • admission to at least a B2 ward in government and restructured hospitals; and
  • 24 hours coverage in Singapore and overseas (if you are involved in School-related activities).

You will be given a copy of the original medical insurance policy stating clearly the policy's terms and conditions, the claim procedure, any exclusion, etc.

Purchase of Banker's Guarantee

Students are given the option to purchase the Banker's Guarantee on their own or have the School purchase it for them. Should students choose to have the School purchase the Banker's Guarantee, the Student will have to indicate his option and sign on the Banker's Guarantee form.

Orientation programme

The School conducts an orientation programme at the beginning of each course. The orientation programme aims to

  • disseminate and reiterate important course information and other information;
  • inform you of your rights (including internal and external grievance and dispute resolution procedures, fee protection scheme, reference to CPE's official website);
  • give details about course deferment/extension criteria and procedures, suspension and expulsion conditions; and
  • provide information about the organisation awarding the certificate (if applicable).

Other student support services

The School provides a range of other student support services.

General or specialist health services
The School displays the list of hospitals during orientation as well as have the list of hospitals included in the Medical Insurance Product Summary. In the event students need any medical care, the School will help them through the process. To ensure that students get proper medical attention, the School also requires parents/guardians of students under the age of 18 to sign a consent from to allow the school to seek the necessary medical attention should a student require medical help.

Drug/Alcohol abuse education/ Problem gambling During the orientation, students will be briefed on Singapore Laws on driving, drugs & alcohol abuse, employment, smoking, traffic and littering. These laws and regulations are also reiterated by the teachers during lessons.

Advice or services on accommodation options for international students The School does not have commercial arrangements with external providers of the services mentioned above. Any assistance rendered to students of the School is on a completely disinterested basis - the School does not charge a commission, or profit in any way from them. The School is better able to help you in the absence of such commercial considerations.

Close collaboration with guardians for students not exceeding 16 years of age The School has Parent-Teacher meeting once every term. Apart from that, guardians are also regularly updated on important dates which involve the students, such as examinations and outings. At the end of the term, students receive a report from their teachers to enable them to know their performance throughout the term.

Career guidance programmes to assist students to proceed to higher education The School arranges for speakers to advise students on career opportunities or opportunities for higher education.

Facilities and Programmes

Recreation facilities The School provides laptops for students' use. They could listen to music, play games or watch movies on the laptops to relieve stress.

Study area Study areas are available for private study for students at all times.The after-school study classroom has been established as a place where any student may go from 1.30 p.m to 4:30pm, Monday to Friday, for self-study.

Library The School has a library filled with current reading materials and reference resources for students and teachers.Books may be borrowed for a period of 2 weeks.

Food and beverage Students are allowed to consume food at the study area during breaks. The School provides hot and cold water dispenser.

Multimedia The school has a collection of DVDs and other multimedia material which are for loan to students and teachers.The borrowing period of DVDs and multimedia materials is a maximum of 2 weeks.

Wireless Internet connection or computer room The school’s wireless Internet network is available to students and teachers.Only the administrators, Principal and Director of Studies have the password to the Wireless network.Students can obtain the password for the network from the counter staff. Students are not to use the wireless network to download pirated materials. Mobile phones or laptops can only be used outside curriculum hours.

Health promotion programmes The School arranges for a Sports Day during one of its outings. A talk on healthy lifestyle will also be arranged for students. Every last Friday of the month is an 'Eat a Fruit Day'.

Academic assistance to students (e.g. language programmes, extra classes)

  • Peer Tutoring
    It is a resource designed to pair students struggling in the classroom with students who have a firm grasp of the content. Students typically meet during their free period or lunch. They can also meet before or after school. It is a great opportunity for all involved. This provides valuable tutoring for one student and opportunities for leadership experiences for the other.
  • Director of Studies
    The Director of Studies helps to maintain a safe and orderly environment by promoting and enforcing the values and culture of the School. He monitors student discipline issues and attendance concerns.

External examination registration

Many of our students are enrolled in preparatory courses for external examinations, like the TOEFL , IELTS, PACT, AEIS or QT tests. The counter staff will help you with your registration for the relevant examinations if you approach them. If you are having difficulties understanding the registration procedures, they will be able to help you. They may have informational materials and registration forms that will make it easier for you to sign up for the examinations.

Educational counselling

We are very concerned that you should find the course that’s just right for you – it should fit your own educational objectives, and you should have the abilities to do well in it. As a result, before you actually enrol in a course, our course counsellors will discuss your options with you in detail, before identifying the course that will suit you best. You will also do a placement test that assesses your English language ability.

Our students usually enrol in a programme that consists of a number of progressively more advanced courses, usually culminating in an external examination like the TOEFL or IELTS. But this probably doesn’t mark the end of your educational journey. Where do you go from here? Singapore has many educational opportunities – as a matter of fact, it has the largest number of institutions of higher learning per capita in the world. These choices represent wonderful opportunities, but the sheer number of options that are open to you can be daunting. Our course counsellors will be able to help you with your plans for furthering your education. They will be able to direct you to helpful college websites and publications that you might consult before making up your mind.

Academic assistance

Once you’re in a course, you may find coping with your studies a challenge. Maybe you need some help with your study skills - managing your time, note taking, understanding and remembering your course content – that kind of thing. You may be finding it difficult to understand your course materials or to work on your assignments. Let your course instructor know. He may be able to give you some tips on managing your studies, offer you some extra coaching or guidance with your assignments.

Course Advancement

Students are encouraged to seek advice from the Director of Studies and their teachers on Course Advancement. Should students face uncertainty in deciding the course for the following term, the Director of Studies and the teachers are more than willing to advise them. The School will do its best in recommending a suitable course for the students.

Pastoral Care and Counselling

Pastoral care and counselling focus on building relationships that recognise the uniqueness of each individual. As a result we incorporate strategies that support and guide each student in developing the Culture and Values of the School.

  1. In all classes, the pastoral care and counselling programme is an integral part of the day and teachers will incorporate guidance strategies into the ongoing structure and framework for learning.
  2. Pastoral care and counselling provides an opportunity to support learning by teaching and reinforcing effective behavioural attributes and organisational skills and attitudes.
  3. Integral to the effectiveness of the pastoral care and counselling services is the partnership with parents through frequent and ongoing communication. A once a term Parent Teacher Meeting is critical to maintaining this partnership.
  4. The framework for pastoral care and counselling services include: Intervention Programme. This will include monitoring learning behaviour and providing guidance on meeting learning goals and behavioural expectations.
  5. Scheduled reporting on student achievement and behaviour includes written reports to parents/guardians upon completion of the course.

The student population of the School largely comprises international students. We understand our moral duty to our students to provide comprehensive pre-course and pastoral counselling services.

Pre-course counselling services The School provides course counselling services for all its students. These services include, but are not limited to:

  • assessing prospective students' educational needs based on their proficiencies;
  • providing appropriate guidance and advice on the suitability of the courses available;
  • providing career guidance relating to the courses available; etc.

The School ensures that a module synopsis and detailed course syllabus is available for the course you are considering enrolling in, to enable you to make an informed choice between that course and others. The School also ensures that course consultants are adequately trained, and therefore able to provide the best possible guidance to prospective students.

Pastoral counselling services In addition to course counselling, the School provides pastoral counselling services for all its students. These services include, but are not limited to:

  • providing emotional support for students to help them cope with mental stress relating to a new environment or course demands;
  • implementing programmes to create a culture and climate of care, trust and friendliness that encourage student attendance and involvement, etc.

Our staff will do their best to help you. If necessary, they will be able to refer you to an appropriate professional counselling centre.

Pastoral care and counselling framework Pastoral care and counselling focus on building relationships that recognise the uniqueness of every individual.

Procedures and Guidelines

  1. Teachers incorporate guidance strategies into the framework for teaching and learning.
  2. Teachers support learning by teaching and reinforcing effective behavioural attributes and organisational skills and attitudes.
  3. The School provide differentiated learning to aid students in every course.
  4. The School has a Parent Teacher Meeting every term to ensure that students and parents/guardians are kept up to date of their progress.
  5. The framework for pastoral care and counselling services include:
    • Parent Teacher Meeting
    • Intervention Programme
    • Assessment of Values and Culture of the School
    • Learning Support (Teachers and Resources)
    • External Support Services
  6. The School also has reports on student achievement and behaviour upon completion of course.
  7. The School will incorporate activities and events to support student orientation and transition into the school.


The School shall treat all personal counselling records as confidential documents. All personal information is only to be shared among staff only to the extent necessary to ensure the safety and effective provision of services to students, and no further.